HR - Policy Q&A Assistant (RAG)
Answer policy questions consistently and quickly, reducing avoidable tickets.
The Challenge
Teams spend time answering repeat questions. Policies live in multiple files. People want clear guidance without waiting.
The Solution
An AI assistant that can quickly search through your policy documents and provide consistent, accurate answers. Using retrieval-augmented generation (RAG), the system finds relevant policy sections and generates clear responses, reducing response time and ensuring everyone gets the same information.
Signals it's a fit
Frequent policy questions through email or chat
Information split across documents and folders
A small pilot team is willing to try
Expected Impact
Fewer repeat tickets
Faster, more consistent responses
Visibility on gaps in policy content
How we approach this
Collect and clean policy documents
Set up retrieval and basic guardrails
Test with a small group; measure accuracy and time saved
Risks & Considerations
Out-of-date files lead to wrong answers
Ambiguous policies reduce confidence
Need escalation path for complex questions