Case Studies
Real client results from AI implementations. Each case study shows measurable outcomes, timelines, and lessons learned from actual deployments.
The retail banking contact center struggled with repeat policy questions, inconsistent answers, and slow access to up-to-date guidance.
Contact center pilot (~25 agents) handling retail banking policies across email and chat.
Key Results:
~20-30% fewer repeat queries
~10-15% faster first responses
+1 more result
The operations support desk was overwhelmed by shipment policy questions from regional hubs, producing repeated queries and inconsistent guidance.
Operations support desk (~20 agents) covering internal policy corpus via email and chat.
Key Results:
~15-25% fewer repeat queries
~10-20% faster responses
+1 more result
Leasing advisors were overwhelmed by bespoke lease clause questions and inconsistent answers for brokers.
Leasing support team (~15 advisors) covering policy and contract clause guidance via email.
Key Results:
~10-20% faster responses
~15-25% fewer clarification loops
+1 more result
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